Business principles

Mission

Because the 21st century Romanian market needs in services and business expert partners, which adopt the best international practices proven/attested by plenty years of national and international experience.

For any IT solution, we can support the whole life-cycle as an integrated service, including consultancy, purchasing, distribution, integration, management, support and service up to IT or business process management.

We assure a maximum 2 hours response time at client sites and cover the entire country with our own resources, agencies/shops and strength service centers.

Romanian companies need partners for the 21st century, delivering IT, simple and effective, like utilities and electricity, and as value adding complex service as well, sustaining business innovation and preserving clients’ competitive advantages.

We offer IT services and products, as well as solutions for retail, transaction and business management for Romanian companies, more than 20.000 existing clients and future clients.

Service Level Management, Quality- Security and Organizational Standards, Promptitude and Professionalism guide us in our mission. / Our mission is driven by Service Level Management, Quality- Security and Organizational Standards, Promptitude and Professionalism

Vision

We deliver IT Services though qualified personnel and working points all over the country. We deliver efficiency, quality and innovation to answer the needs exactly the needs of our customers.

Values

• We work in SYNERGY with the values of our clients
• We deliver solutions with PROFESSIONALISM and responsibility
• We are CUSTOMER-DRIVEN and we personalize our services to customers’ needs
• We are dynamic, INNOVATIVE and prompt in reaction
• We are COST-EFFECTIVE and assure our clients the most optimal
cost/performance rapport
• We deliver HIGH-QUALITY services
• We have NATIONAL COVERAGE
• We are an ADDING VALUE company though our products and services

Strategy

To provide IT Services like utilities and electricity.

To build on trust long term partnerships with corporate and retail clients, enable/allow those to focus on their business-objectives and undertake the caring on their IT services and infrastructure.

To develop strategic partnerships with the main national and international producers and suppliers for IT solutions, equipments and services

To assure an uniform covering over the country with more than 300 experts in 60 working points.

To integrate dedicated retail and processing equipments or IT complex services, binding/shifting/translating consultancy, hardware, software and communications in corporate utilities.

At regional level, to operate IT, processing/transaction and communication infrastructure; To perform Client management trough dedicated out-tasking, out-sourcing and prime-contractor services for Eastern Europe.

To offer services based on the best international IT service management standards(ITIL, ISO 9001, ISO 14000, ISO 18001, ISO 20000 and ISO 27001 etc).

To develop unique services user-friendly, transparent, trusty, safety, quality and efficient.